Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
- Withdrawal period: the period during which the consumer can exercise his right of withdrawal;
- Consumer: a natural person not acting in the context of a professional or commercial activity and concluding a distance contract with the entrepreneur;
- Contract for successive performance: a distance contract concerning a series of products or services whose obligations extend over a period;
- Right of withdrawal: the consumer's ability to withdraw from the distance contract within the withdrawal period;
- Entrepreneur: a natural or legal person offering products or services to consumers at a distance;
- Distance contract: a contract concluded between the entrepreneur and the consumer by means of distance communication techniques;
- CESOP: Central Electronic Payment Information System, set up by the EU to monitor payment service providers.
Article 2 – Identity of the contractor
Company name:
Commercial Register (KvK) number:
VAT number:
Address:
Trading name: Westlane Men’s Wear
Email: Westlane.menswear@gmail.com
Telephone:
Article 3 – Scope of application
- These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded.
- Before the contract is concluded, they are made available to the consumer on a durable medium or in any other way.
Article 4 – The offer
- Offers are non-binding. The contractor reserves the right to change its offers.
- The offer clearly states the total cost, including delivery costs, customs duties, and any additional charges levied by the postal or transport service.
Article 5 – Conclusion of the contract
- The contract is concluded as soon as the consumer accepts the offer and meets the conditions stated therein.
- The entrepreneur immediately confirms acceptance electronically.
Article 6 – Right of withdrawal
- The consumer has 30 days from receipt of the product to exercise his right of withdrawal without having to provide reasons.
- Return costs are the responsibility of the consumer when exercising his right of withdrawal.
Article 7 – Reimbursement in the event of withdrawal
- The entrepreneur will refund payments within 14 days of withdrawal, provided that the product is returned in perfect condition and in its original packaging.
Article 8 – Customs, import duties and VAT
- All goods offered and sold on this site are shipped under the term "Delivered Duty Unpaid" (DDU), as defined by Incoterms 2000. The customer bears all costs and obligations related to the importation of the goods into the country of destination.
- These obligations include, but are not limited to:
- payment of import duties, value-added tax (VAT) or goods and services tax (GST) and any other taxes applicable at the point of entry;
- customs clearance fees, including brokerage, inspection or handling fees imposed by customs authorities, postal services or carriers;
- compliance with local laws, product regulations, restrictions and certifications required in the country of delivery.
- The seller ("the contractor") does not act as the importer of title for any order; legal ownership and responsibility for the goods are transferred to the customer upon shipment. The Contractor shall not be liable for any delay, seizure, refusal, or fine resulting from the Customer's failure to comply with applicable import laws or failure to pay the required fees.
- The Contractor shall provide the necessary commercial documentation for international shipping (pro forma or commercial invoice, product description, declared value), but shall not guarantee that such documentation or the goods comply with the specific technical or regulatory requirements of the destination country; it shall be the Customer's responsibility to verify whether the import is permitted, restricted, or subject to special permits or licenses.
- The Customer shall indemnify and hold the Contractor harmless from any financial consequences, claims, penalties, or fees imposed by customs authorities or third parties in the event of non-compliance with applicable import regulations.
- Customers are strongly advised to contact their local customs authority or consult import guidelines before placing an order, to avoid any unexpected fees, delays, or refusals at the border.
Article 9 – Compliance with CESOP
- From 2024, payment service providers will record transaction data in the CESOP system, in accordance with European regulations.
- The entrepreneur complies with these obligations, which may affect the monitoring and reporting of payments.
Article 10 – Conformity and guarantee
- The contractor guarantees that the products comply with the contract and legal requirements.
- Complaints about defects must be reported in writing within 14 days of discovery.
- The products must be returned in their original packaging and condition.
Article 11 – Delivery
- Orders are delivered within 30 days, unless otherwise agreed.
- In case of delay, the entrepreneur will inform the consumer within 14 days of the order date.
- Orders are shipped with the customer as the recipient and responsible for all import-related procedures.
- The entrepreneur ensures compliance with international shipping regulations, but is not responsible for delays or incidents during customs clearance.
- Failure by the customer to comply with his import obligations does not constitute grounds for cancellation or refund.
Article 12 – Processing of complaints
- Complaints must be submitted in writing within 7 days of discovering the problem.
- The contractor responds within 14 days. In case of longer delays, an estimated timeline is provided.
Article 13 – Disputes
- These conditions are governed by Dutch law.
- Disputes are preferably settled amicably.
- If necessary, they are submitted to the competent courts of the Netherlands.