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Orders placed before 3:00 PM CEST on business days are processed the same day, while those placed after this time are processed the following business day. Processing time is generally 1 to 2 business days (Monday to Saturday, excluding Sundays). Once shipped, delivery takes an average of 5 to 10 business days (Monday to Friday). Thus, the total time to receive an order is estimated between 6 and 12 business days after the purchase date.

Learn more? Check out our shipping policy for full details.

After shipping, you will receive an email with the tracking number. You can then track the status of your order via our website.

It is possible to cancel or modify your order within 24 hours of dispatch. To do so, please contact our customer service. After this time, we cannot guarantee cancellation or modification.

Unwanted items may be returned within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the customer's responsibility. For added security, please also review our return policy via -> return policy.

If your order is damaged or defective, please contact our customer service team immediately. We will provide you with instructions for returning the item and processing an exchange or refund.